Shipping Policy

Shipping Timelines

Deliveries for UAE, GCC and EU will be shipped within approximately 7 working days and for USA 10 working days. This is subject to the issuer Bank (Card Holder's Bank) confirmation and correct delivery address detail provided by the customer.

Please note that any order submitted on the site after 5.00 pm UAE time would be considered for processing on the next working day. (We work from Sunday to Thursday, 9.00 am to 7.00 pm, excluding UAE public holidays).

International shipments

For all international orders from isagold.ae, the customer /recipient is legally responsible to comply with laws and regulation of the destination country. Customers are also responsible for any customs fees, import duties, taxes and any other charges in the destination country.

Customs, Duties and Taxes

Customs fees, import duties, taxes and other charges to the shipment may vary in the international orders. Isagold.ae has no control over these charges and cannot provide any estimates for fees expected. Please contact your local customs office for further details.

Shipping Partner

We have currently tied up with FedEx to deliver your shipments safely, securely and on time; isagold.ae reserves the right to change the shipping partner as it deems necessary in the future.

Track your orders  

You can always track your orders through clicking on the “Track My Order” option on the website. This feature provides you with the most recent update on orders placed by you through the site.

Special Orders

Please do contact our Customer Service service@isagold.ae for any such requirements and we would be glad to provide you with these services.

Limitation

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